Sales Support Specialist

A company is looking for a Sales Restaurant Support Specialist - Retention (Remote - US).

Key Responsibilities

Provide exceptional and timely inbound customer support via phone and email

Consult and educate customers to resolve their business needs and retain their business

Become an expert in the Yelp Restaurant SaaS product suite and adapt recommendations to suit client needs

Required Qualifications

Bachelor's Degree or 3+ years of relevant client-facing experience

Experience in SaaS, sales, client retention, support, or customer success is preferred

Availability to work weekends and holidays between the hours of 6AM-8PM PST

Ability to handle challenging conversations in a professional, solutions-oriented manner

Willingness to learn and grow in a fast-paced high-growth environment