CORPORATE LEARNING & DEVELOPMENT MANAGER
Job Overview : The Corporate Learning & Development Manager oversees classroom and on-site training experiences for employees across the bank to ensure they are professional, engaging, and impactful. This role serves as a liaison between the Learning & Development team and the departments it serves, working collaboratively to identify learning opportunities which support the strategic initiatives of the bank.
The candidate for this position will be responsible for :
- Coaching and developing a team of learning experts to deliver effective and engaging classroom and on-site training.
- Demonstrating a servant mindset to maintain a positive reputation of the Corporate Learning & Development team.
- Collaborating with employees and leaders across the bank to identify training opportunities and completing needs analysis to derive appropriate learning interventions.
- Partnering with Instructional Designers and leadership in development and delivery of learning experiences for employees across the bank.
- Communicating with leaders across the bank on their learners’ performance during training experiences.
- Evaluating the effectiveness of training experiences through observations, participant feedback, and soliciting input from stakeholders.
- Supporting rollouts of new bank initiatives through communication and education to impacted parties.
Requirements for this position include :
A high school diploma (or equivalent).Bachelor's degree in training or related field (waived in lieu of experience).3+ years of customer service experience.3+ years in a management position.3+ years of training experience.Strong relationship building and interpersonal skills.Strong written and verbal communication skills including superior presentation skills.Ability to multi-task and manage multiple priorities simultaneously.Preferred requirements for this position include :
Professional certifications related to training.3+ years of banking experience.EEO / Veterans / Disabled