Technical Support Analyst 2 - Richmond, VA - Onsite

Hello,

Job : Technical Support Analyst 2

Location : 101 North 14th Street Richmond, VA 23219 - Onsite

Interview mode : In Person Only

Technical Support Analyst 2

Onsite is required

Top Technical Skills :

Helpdesk Support & Ticketing Systems

Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

Hardware & Software Troubleshooting

Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

Telecom & Mobile Device Management

Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

Application Installation & Configuration

Experience installing and configuring software applications across various systems.

Inventory & Asset Management

Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths :

Customer Service & Communication

Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Team Collaboration

Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Problem Solving & Escalation Management

Capable of resolving issues independently and escalating appropriately when necessary.

Reporting & Documentation

Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Training & User Support

Provides training and guidance to end users and staff on IT systems and processes as needed.

Telecommunications skills (POTS lines, VoIP, and cell). - Nice to have

A / V Systems Support. - Nice to have

Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary. - Required 2 Years

Customer Oriented and Team Player - Required 3 Years

Computer diagnostics and remediation. - Required 3 Years

Strong ability to effectively communicate. - Required 3 Years

Additional duties as needed. - Required