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Sales Engineer
Sales EngineerZiply Fiber • Coeur D Alene, ID, US
Sales Engineer

Sales Engineer

Ziply Fiber • Coeur D Alene, ID, US
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Overview

Join to apply for the Sales Engineer role at Ziply Fiber

Position Title : Sales Engineer

Compensation : $82,976 to $113,076 annually DOE , plus target commission of $20,000 annually

Comprehensive health benefits include medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. As our fiber network expands in WA, OR, ID and MT, we seek team members to help us grow and achieve our goals. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions :

  • Genuinely Caring

Our customers and colleagues are people we treat with empathy and attention.

  • Empowering You
  • We empower customers to choose the right products and support employees to implement solutions that elevate experiences.

  • Innovation and Improvement
  • We continuously seek ways to improve experiences for customers and each other.

  • Earning Your Trust
  • We communicate simply and transparently as real people.

    Job Summary

    The Sales Engineer serves as a trusted technical advisor, aligning Ziply Fiber's solutions with customer business goals across networking, software, and cloud. This role partners closely with sales teams to identify customer needs, craft tailored solutions, and effectively communicate the value of Ziply Fiber's services. As a key customer-facing expert, the Sales Engineer drives technical conversations, overcomes objections, and contributes to business development strategy.

    Essential Duties and Responsibilities

  • Lead and facilitate analysis of customers' business needs in person or through collaboration with teams to develop solution strategies based on knowledge of the customer's technology environment.
  • Initiate and develop strong customer relationships and act as a customer advocate within Ziply Fiber to ensure the delivery of an exceptional customer experience.
  • Prepare technical proposals and presentations for customers and provide limited scope responses to service and industry questions.
  • Actively participate in account, module, and market planning meetings.
  • Develop responses to client issued Requests for Proposal / Information through design and thought leadership.
  • Deliver both formal and informal presentations that represent Ziply Fiber's industry positioning and the business value and ROI of proposed services.
  • Develop statements of work, scoping and design documentation, solution summaries, operational support detail, and other technical documentation to outline delivery and lifecycle of services proposed to customers.
  • Participate in relevant market, industry, or technology organizations, marketing events, and trade shows.
  • Provide basic service, capability, technology, and industry training to internal and external groups.
  • Perform other duties as required to support the business and evolving organization.
  • Qualifications

  • High school diploma or GED required.
  • Bachelor's degree in engineering or related technical field or equivalent work experience is required.
  • Minimum of seven (7) years' experience in technology engineering pre-sales or equivalent experience; experience including Consulting Or Professional Services preferred.
  • Minimum of one technology domain certification preferred (CCENT, CCNA, CCDA, CCNP, AWS Solutions Associate, CompTIA Network+, Security+, MCSA, etc.). Preferred advanced technology domain certifications (CISSP, CCIE, AWS Solutions Architect, PMP, CISM).
  • Broad understanding of IT concepts, architectures, and processes, with experience supporting networking, software, cloud, or security technology domains.
  • Must possess a deep understanding of business strategies, execution model and technology enablement within related domains to drive engagement and thought leadership with clients.
  • Understanding of how technology can be applied to address or accelerate customer business objectives.
  • Proficient at both informal and formal presentations to large technical and non-technical audiences.
  • Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record.
  • Knowledge, Skills, and Abilities

  • Demonstrated ability to lead customer collaboration, discovery, and whiteboard sessions to draw out technology solutions while establishing lasting relationships with customers.
  • Ability to communicate effectively internally and externally; excellent writing and presentation skills with attention to detail.
  • Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
  • Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
  • Ability to adjust to rapidly changing priorities and schedules.
  • Strong customer service and relationship-building skills.
  • Ability to drive on behalf of the company in a safe and responsible manner.
  • Work Authorization

    Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

    Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Work Environment

    Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. Ziply Fiber must be your primary employer. Outside employment requires written approval if permitted by law.

    Diversity / EEO

    Ziply Fiber is an equal opportunity employer. We consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, disability, or any other legally protected status. Pre-employment background check and drug screen may be required. Ziply Fiber is a drug-free workplace.

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