Wealth Sales & Service Support Specialist
Provides support and product expertise for the financial planning business development, sales and service delivered by private wealth advisors and relationship managers. Services relationships in the assigned portfolio to ensure an exceptional client experience. Introduces services to clients to enhance the overall experience.
Responsibilities include :
- Overseeing the preparation of new business proposals or presentations to clients / prospects based upon their needs.
- Identifying and sharing business development opportunities in the marketplace to help grow the overall market business.
- Building a relationship development plan for all assigned clients under the direction of wealth advisor / relationship manager to maximize client lifetime value.
- Acting as the key service contact for clients.
- Taking ownership of client issues and collaborating with others to resolve or escalates per guidelines.
- Liaises with external advisors of clients on behalf of the private wealth advisor / relationship manager.
- Understanding and communicating emerging market trends in wealth management.
- Developing an understanding of the customer needs and the account strategy and effectively communicating this to clients and prospects.
- Making suggestions about how to improve the overall service interaction for prospects and clients.
- Supporting the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Building effective relationships with internal / external stakeholders.
- Ensuring alignment between stakeholders.
- Monitoring and tracking performance, and addressing any issues.
- Designing and producing regular and ad-hoc reports, and dashboards.
- Preparing reports for financial plans; inputs appropriate data according to established.
- Making updates to sales tracking, forecast and pipeline, relationship plans, and other databases.
- Coordinating account opening procedures and all required client onboarding activities.
- Participating in account review process and completion of required action items.
- Organizing client files and ensuring proper documentation.
- Supporting the assigned advisors and client portfolio through administrative and transactional support including correspondence, relationship reviews, account documentation and sales reporting.
- Preparing reports for financial plans and prospect presentations with an understanding of the anticipated prospect / client needs.
- Supporting the achievement of the business plan within the designated territory / region.
- Collaborating effectively with internal stakeholders to build capability and drive business growth.
- Meeting high-quality service standards to maximize relationship retention and growth.
- Developing rapport and instilling confidence with the client to develop credibility and earn their trust.
- Following through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensures an effectively run function.
- Protecting the Bank's assets and complying with all regulatory, legal and ethical requirements.
- Focus is primarily on business / group within BMO; may have broader, enterprise-wide focus.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently on a range of complex tasks, which may include unique situations.
- Broader work or accountabilities may be assigned as needed.
Qualifications :
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of financial planning and wealth management.Certified Financial Planner is preferred.Proficiency in office software and sales management software.In-depth knowledge of Bank products, services and capabilities.Comfortable exploring beyond one's area of technical expertise (i.e. discipline).A willingness and aptitude to influence and recognize new business opportunities.Technical proficiency gained through education and / or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Salary : $63,300.00 - $117,200.00
Pay Type : Salaried
The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.