Director of Operations

Director of Operations

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

This Director of Operations role is a key role in the Fiserv Output Solutions business unit within Fiserv, which delivers business-critical communications, direct marketing, and payment card solutions for thousands of companies in the financial services, healthcare, billing, utility, insurance, lending, retail, travel, entertainment and other industries.

As the leader of our Omaha production facility, you will report to the Vice President Operations and be responsible for managing the 24 / 7 / 365 print production operation. Using Lean and Six Sigma approaches and techniques, you will focus on exceeding client service levels while improving the cost, efficiency, profitability and quality of the work being produced within the operation.

What you will do :

• Provide strong leadership and guidance to the production team, fostering a culture of inclusion, teamwork and accountability
• Develop and implement strategic plans to optimize production processes and meet production targets
• Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions
• Ensure compliance with all relevant regulations, standards, and procedures related to statement and invoice production, including health and safety, environmental, and client regulatory requirements
• Collaborate with various departments, including quality assurance, engineering, and logistics, to ensure flawless operations
• Manage budget and expenses, making cost-effective decisions to maximize profitability
• Address client needs, incorporate changes, and explore new business opportunities with a proactive approach

What you will need to have :

What would be great to have :

Perks at Work :

Important information about this role :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Apply using your legal name. Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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