Customer Service Representative
The Goal Family of CompaniesSioux Falls, SD, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionask for availability CSR I Pay Range : $15-$18 + up to $450 / month bonus CSR II Pay Range : $18-$20 + up to $500 / month bonus Enjoy our perks like : Free snacks in the office 14 paid holidays every year The best work culture you’ve ever known! 3-week vacation accrual 401(k) + company match up to 4% Medical, dental, and vision coverage Annual HSA contribution of $1,650 Life insurance, disability, and critical illness Tuition reimbursement program Paid Parental Leave $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day Community funds, wellness funds, and more Job Description : The Customer Service Representative role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. Ideal candidates will demonstrate strong attention to detail and the ability to adhere to various rules and regulations related to consumer loans across multiple clients. Perform responsibilities following standard operating procedures to meet or exceed documented service level goals Have a high degree of awareness and understanding of information security Answer inbound calls and reach first touch resolution on borrower questions or issues Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance Respond to customer emails and mail Record customer interactions, open / close activities in system of record Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards Essential Functions : Regular and punctual attendance Answer customer inquiries Adhere to policies and procedures Complaint resolution that aligns with Goal’s core values Customer retention and relationship building Documentation and data entry Work Environment and Physical Demands : Ability to stand / sit for extended hours of time Ability to remain at workstation for long periods of time Ability to work in an environment with a moderate to loud noise level Heavy keyboard / mouse usage required with repetitive movements Basic Minimum Requirements : 2+ years call center customer service or retail customer service position Proficiency in Microsoft Outlook, Word, and Excel Workflow management experience Ability to follow documented Best Practices and Standard Operating Procedures Ability to communicate in a clear, concise, and professional manner Ability to prioritize, be organized, and manage time effectively to meet service level goals Bonus points if you have : Consumer finance or student loan experience An eagerness to learn and grow your leadership skills A drive to succeed, a sense of urgency, and a passion for your work An all-around team player attitude Learn more about our benefits by viewing our 2025 Employee Benefits Brochure . Goal Solutions , LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management. Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “ Best Places to Work ” by the San Diego Business Journal since 2015. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Equal Employment Opportunity It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request. Powered by JazzHR
At Goal Solutions we believe our employees are our greatest asset.
We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized.
We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment.
If these values resonate with you, we encourage you to apply for one of our Customer Service Representatives in Sioux Falls, SD.
Full Time Shifts :
- Monday-Friday 10 : 30am-7pm
- Mon – Fri 10 : 30am-7pm qualifies for 10% shift differential on ALL hours!
Part Time Shift :
Full timers also enjoy :
Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed. Responsibilities :
serp_jobs.job_alerts.create_a_job
Customer Service Representative • Sioux Falls, SD, US
Job_description.internal_linking.related_jobs
Bright Minds, Better Calls : Make a Real Difference!.For 50 years, DMS Health Technologies has delivered quality medical imaging care and service to our partners and their patients.Every day, we tak...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Service Center Representative to join their team in a remote role.Key Responsibilities Respond to client inquiries via telephone and electronic tools across multiple bu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Ignite Your Career At Builders Firstsource.Builders FirstSource, Americas largest supplier of building materials, value-added components and building services to the professional market, helps make...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Call Center Representative Outbound (Part-time).Key Responsibilities Manage outbound calls for product, e-commerce, parts, and repair requests Deliver first-level asse...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
We're seeking a customer service associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Banking Customer Service Representative.Key Responsibilities Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day 
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Member & Provider Service Representative to provide support to stakeholders regarding health plans.
Key Responsibilities Provide accurate information to current and pros...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Care, Benefits Enrollment Representative - Remote.Key Responsibilities Assist federal employees and retirees with plan enrollment and account creation Address...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Customer Service Representative.Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and gue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Part-time Customer Service Representative.Position Title : Part-time Customer Service Representative.Reports To : Store Manager and Assistant Manager.
This position is responsible for positive and cou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Customer Service Representative - Junior.Key Responsibilities Answer and manage customer service correspondences through various channels including phone, email, and so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Member Resolution Representative - 100% Remote.Key Responsibilities Responds to escalated customer service issues and cancellation requests Addresses customer requests...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Service Representative in the Insurance / Banking sector.Key Responsibilities : Serve as the primary contact for beneficiaries regarding account access and suppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day Customer Service Representative.Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and gue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Join us as a Wireless Sales Representative and play a key role in delivering innovative wireless and wired technology solutions to our customers.
Wages + Commission : $25$30+ / hour.Sales Partners have...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Call Center Customer Service Representative in the insurance sector.Key Responsibilities : Serve as the primary contact for beneficiaries, assisting with account setup a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Senior Customer Service Representative to provide exceptional support to customers while assisting team members as a subject matter expert.
Key Responsibilities Serve as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Care Representative I.Key Responsibilities Serve as the first point of contact for customers, handling inquiries across phone, email, and chat Provide clear, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Customer Service Representative.Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and gue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Service Support Representative
DMS Health TechnologiesSioux Falls, SD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Service Center Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Field Services Representative
Builders FirstSourceSioux Falls, SD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Outbound Call Center Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Customer Service Associate I
Family DollarFlandreau, SD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Banking Customer Service Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting USATrosky, Minnesotaserp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Remote Member Service Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Customer Care Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative Nights and Weekend
Planet FitnessSioux Falls, SD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
CUSTOMER SERVICE REP
ExpresswayLuverne, MN, USserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Customer Service Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Retention Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Insurance Customer Service Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative Nights and Weekends
Planet FitnessSioux Falls, SD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Wireless Sales Representative
BeMobileLuverne, MN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Insurance Customer Service Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Customer Service Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Care Representative
VirtualVocationsSioux Falls, South Dakota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative
Planet FitnessSioux Falls, SD, USserp_jobs.job_card.full_time +1