Director of Better Bus Network

The Director, Better Bus Network oversees the MBTA’s team implementing and coordinating the Better Bus Network, including the Bus Network Redesign, and reports to the Senior Director of Bus Transformation. The Bus Transformation Office is within Bus Operations.

The Director is dedicated to implementing the Better Bus Project, a portfolio of activities at the MBTA, all of which aim to make bus travel an easy first choice for more travelers. Since some of these initiatives are underway under the supervision of other sponsoring departments, the Director of Better Bus Network is responsible for coordinating, identifying gaps, and leading a portfolio of projects implementing the Better Bus Project, including initiating any new projects to fulfill the vision.

In particular, the Director oversees the implementation of the MBTA’s Bus Network Redesign. The Redesign is a fundamental re-thinking of the bus network to realign bus service with where riders live, work, and travel. The Redesign will require changes and upgrades to thousands of bus routes, bus stops, signs, communications, and capital projects. The Director is responsible for maintaining, managing, and successfully implementing both the operating and capital components of the Network Redesign over its planned five-year timeline, including coordinating with all internal MBTA teams.

• Oversee a staff of employees, contractors, and task orders to successfully implement the Bus Network Redesign over five years. Oversee project budget, contractual affairs, and staffing / personnel.
• Assist the Senior Director of Bus Transformation to build a team culture of mutual respect and trust, centered on a passion for improving the bus service at the MBTA.
• Coordinate the implementation of a portfolio of projects comprising the Better Bus Project, including those not already housed in other departments.
• Identify, launch, and maintain initiatives to help achieve the vision of Bus Transformation, as defined by the Senior Director.
• Will be expected to lead and influence cross-functional teams through consensus-building, negotiation, and other collaborative processes.
• Manage internal and some external communication about progress in the implementation of Better Bus Project Initiatives. Develop and periodically publish internal and external performance metrics for the Better Bus Project to measure success.
• Identify operating and capital requirements of the Bus Network Redesign and maintain the Implementation and Phasing Plan. Develop and implement new capital projects to support the Redesign, including bus stops and other passenger and operator facilities. Identify and resolve any dependencies or risks with other Better Bus Project initiatives.
• Represent the MBTA and Bus Transformation Office through clear, concise, and timely communications, including in public forums such as Council meetings, public events, and presentations. Attend and participate in public meetings, often occurring in evenings after regular work hours.
• Collaborate with internal stakeholders for bus capital project initiation and review, including Safety, Bus Operations, Capital Delivery, Service Planning, Systemwide Access, Customer Experience, Customer Technology, Vehicle Engineering, and others, to ensure that all projects align with the vision of Bus Transformation.
• Organize and prioritize the workload across the staff. Highlight needs for resources and allocate available resources according to the priorities of the Bus Transformation.
• Consult with, and stay familiar with, adjacent planning studies and processes that inform and / or impact bus service and policy, including related transit plans, proposed changes to bus infrastructure and facilities, Transit Action Plans, development projects, roadway maintenance, and other initiatives
• Regularly interact with the Senior Director of Bus Transformation, OPSS leadership, internal MBTA stakeholders such as Service Planning, Operations, Transit Priority, and Capital Delivery, and external MBTA stakeholders such as municipalities, other public agencies, and vendors.
• Prepare project-related correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, Database, and PowerPoint.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Visit work sites and / or attend off-site meetings throughout the MBTA service area.
• Perform all other duties and projects that may be assigned.

Supervision

Qualifications

Alternate Qualifications

Preferred Experience and Skills

Specific Preferred Skills

#J-18808-Ljbffr