Application Support AdministratorVirtualVocations • Springfield, Massachusetts, United States
Application Support Administrator
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for an Application Support Administrator.
Key Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Manage user access and permissions, ensuring data security and compliance with company policies
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Required Qualifications and Education
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment such as ServiceNow
Proficient with the Windows Operating Systems and MS Office products
Some insurance agency experience preferred
Knowledge of additional applications such as Concur, DocuSign, or Smartsheet is helpful but not required
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Application Support • Springfield, Massachusetts, United States
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