Direct Mail Specialist

Wounded Warrior Project Direct Mail Specialist

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

The Wounded Warrior Project (WWP) Direct Mail Specialist plays a key role in ensuring financial accuracy, production tracking, and performance reporting for the organization's direct mail program. This individual collaborates closely with internal teams and external vendors to manage invoices, support campaign execution, and uphold budget integrity.

DUTIES & RESPONSIBILITIES

• Assist in the planning, coordination, and execution of direct mail campaigns.
• Reconcile invoices to jobs, ensuring each aligns with contract terms, approved quotes, and budget allocations.
• Collaborate with vendors to manage logistics, data transfers / loads, proofing, and seedlist tracking for all direct mail campaigns.
• Work closely with the Direct Marketing Communications Senior Specialist and the Direct Response Senior Data Analyst on campaign activities.
• Track and maintain all invoices, postage statements, and related documentation with accuracy and timeliness.
• Audit invoices and support financial compliance across all direct mail activities.
• Review budget variance reports and align actuals with projections.
• Monitor the Direct Mail annual budget, track expenses and revenue, and flag any deviations or emerging trends.
• Generate monthly forecasts for the finance team and provide budget status updates to leadership.
• Maintain comprehensive documentation and tracking of campaign details, including response metrics and performance data.
• Collaborate with accounting and vendors to strengthen invoice workflows and improve external reporting accuracy.
• Partner with the Direct Mail Director and finance team to systematize reporting, forecasting, and cost tracking.
• Support testing strategies to optimize campaign effectiveness and inform future mailing decisions.
• Create and maintain performance dashboards and campaign reports on a monthly, quarterly, and annual basis.
• Provide data-informed recommendations to improve efficiency, performance, and budget adherence.
• Resolve billing discrepancies directly with agencies and vendors, and escalate issues as needed.
• Attend and actively participate in required training and / or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture / team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

EXPERIENCE

Requirements

Preferences

EDUCATION

Requirements

CERTIFICATIONS & LICENSURE

Requirements

Preferences

WORK ENVIRONMENT / PHYSICAL DEMANDS

Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.