Desktop Support EUC L1

Responsibilities

This role will provide overall hardware and software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. The candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).

Responsibilities (additional)

• Image and install software on Windows and Apple laptops / desktops including iMacs (installations, moves, additions, and changes) and remote support
• Troubleshoot post-deployment issues on multiple computer platforms : Windows, Macintosh, and mobile devices
• Printer break-fix and installation
• Disposal, redeployment, and asset reclaim
• Shipping coordination
• Data backup and data recovery coordination
• Hardware refresh
• Warranty and out-of-warranty repair and replacement
• Depot services
• Walk-up support
• Spare parts management
• Executive (VIP) support
• Audio and video support, including health checks
• Inventory and asset management – depot operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, and manage classification, assignment, tracking, and completion of requests or incidents
• Asset tagging and entering all incoming equipment into the asset management system
• Collaborate with cross-functional teams to onboard incoming new hires
• Ensure that hardware is properly assigned and updated in the management system
• Provide weekly reports on physical inventory counts and record weekly outflows of hardware equipment
• Work with external suppliers to schedule repairs for damaged or malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements / Qualifications

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