F&B Supervisor

Job Description

Job Description

Description :

Renaissance Des Moines Savery Hotel , managed by StepStone Hospitality , is seeking an experienced and dynamic Food & Beverage Venue Supervisor to join our team. This role is a unique opportunity for a passionate hospitality professional to lead a vibrant dining venue, foster a collaborative team environment, and deliver exceptional guest experiences.

• Supervise and coordinate the activities of servers, hosts, bussers, and bartenders during shifts.
• Ensure prompt, courteous, and professional service to all guests.
• Oversee table assignments, guest seating, and service flow for maximum efficiency.
• Assist in training, coaching, and evaluating staff performance.
• Monitor food and beverage presentation, portion control, and service quality.
• Address guest inquiries, complaints, and feedback in a timely and professional manner.
• Maintain cleanliness and organization of dining and service areas.
• Perform opening and closing duties, including cash handling, shift reports, and setup / breakdown.
• Ensure compliance with food safety, sanitation, and alcohol service regulations.
• Collaborate with kitchen staff to ensure proper coordination of service and menu execution.
• Ability to accurately use various office and accounting software.
• 1–3 years of supervisory experience in a restaurant or hospitality setting.
• Strong leadership, team building, and communication skills.
• Excellent customer service and interpersonal abilities.
• Must be available for weekends, holidays, and varying shifts.
• Ability to remain calm under pressure and handle guest concerns with professionalism.
• Familiarity with POS systems and basic reporting tools.
• Certification in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Assist with all functions of the F&B department to ensure guest satisfaction as directed.
• Ability to assist with various accounting and office tasks as needed.
• Attend required meetings.

Requirements :

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE / M / F / D / V