Sr. Specialist, IT Helpdesk & Web Support

Position Summary

As the Sr. Specialist, IT Helpdesk & Web Support, you will be a key point of entry into the IT organization. In this position, you will help end-users with the operation and functionality of applications purchased by LHW and provide administrative and technical support for LHW.com. You will not only provide in-depth technical assistance to our global users but will also play an important role in communicating platform updates, maintaining system stability, and ensuring timely escalation of website issues to the appropriate resolving parties.

This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

Key Objectives of this Position

• Provide first-level support and escalation for LHW-based systems such as Salesforce, Office 365, and LHW.com.
• Serve as the main point of contact for helpdesk operations and end-user support issues.
• Provide support for LHW.com, including issue triage, documentation, and escalation to vendors or specialized teams.
• Communicate proactively with stakeholders regarding platform maintenance, downtime, and resolution updates.
• Provide business users with day-to-day technical assistance to optimize use of key business platforms.
• Engage and follow up with specialized solver groups and external vendors as needed.

Responsibilities

Requirements & Qualifications

About You

Compensation

Annualized Salary Range : $85,000 - $100,000

Target Annual Incentive bonus : 10%

Actual compensation within that range will be dependent upon the individual's skills, experience, and location.

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer :

About The Leading Hotels Of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled with exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW's collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW's tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit : www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.

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