Customer Service Specialist

Customer Service Specialist

Unilux Brand is seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will act as the first point of contact for our customers, helping to resolve inquiries and provide information about our products and services. Your passion for customer satisfaction will be key in fostering positive relationships with our clientele, ensuring their needs are met swiftly and effectively.

Key Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely and professional manner.
• Process transactions, orders, and returns efficiently while ensuring accuracy.
• Provide product information and technical support to customers as needed.
• Manage and resolve customer complaints, ensuring a positive experience for each customer.
• Document customer interactions and maintain updated records in our database.
• Collect and analyze customer feedback to identify trends and suggest improvements.

Skills, Knowledge and Expertise

Benefits

About Unilux Brand

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.