IT Support Consultant - UI Patient Access Center

Overview

IT Support Consultant - UI Patient Access Center at University of Iowa. This position will support the growth of the UI Patient Access Center (UI PAC) and the UI Health Care enterprise by developing and managing patient access through provider scheduling templates. The role includes leading the development and monitoring of provider templates for all departments as assigned at UI Health Care. An IT consultant in this role serves as a primary point of contact for the supported clinical departments and is a subject matter expert in provider template build and best practices. The position will assist with monitoring day-to-day team business expectations under the direction of the IT Consultant Manager and communicate new policies, guidelines, and expectations across the clinics the team supports.

Responsibilities

• Analyze, design and implement scheduling protocols by building system tools to create scheduling solutions based on clinic needs and patient access goals.
• Monitor provider schedules to ensure templates support UI Health Care's growth needs through ongoing template analysis.
• Create decision trees and other advanced builds in the Epic system as needed.
• Promote scheduling best practices through the team's work on the template optimization project; act as a scheduling liaison and mentor team members.
• Coordinate with operations managers to provide support, feedback, coaching, and counseling to ensure outcomes are achieved.
• Receive and process work request tickets for provider template build, maintenance, and project requests; advise submitters on best practices.
• Assist end users to troubleshoot system issues related to template build, provider schedules, visit types, and workflow inefficiencies.
• Translate technical terminology for end users and provide advanced one-on-one guidance, consultation, and training.
• Develop training documents and educational presentations to assist end users with understanding technical issues, system tools, and best practices.
• Maintain Epic Cadence certification and pursue additional application badges and credentials as applicable.
• Stay aware of health care industry and technical trends; foster a culture of system enhancement and optimization.
• Contribute to a culture of design, workflow analysis, build, training, implementation, testing, and support.
• May perform other duties as assigned.

Required Qualifications

Desired Qualifications

Application Details

To be considered for an interview, applicants must upload required documents : Resume and Cover Letter.

Job openings are posted for a minimum of 7 calendar days and may be removed or filled any time after the posting period ends. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. For questions, contact kaitlin-luoma@uiowa.edu.

Additional Information

Compensation

Contact Information

Note : This job description reflects the current requirements and may be subject to change. All candidates should review the posting for the most up-to-date information.

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