Restoration Supervisor / Lead Tech

Restoration Supervisor / Crew Chief

The Restoration Supervisor / Crew Chief prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the crew chief demonstrates to customers and clients the company's Here to Help commitment. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

Primary Responsibilities :

• Manage the customer and client experience and overall customer satisfaction
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control - this is a labor intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
• Water, fire, mold, biohazard cleanup
• Extraction, demo, monitoring, equipment placement, carpet cleaning, mold remediation

Position Requirements :

Pay rate based on experience and certifications. Majority of hours will be Monday - Friday, 8 : 30am-5pm. However, some evening, night and weekend work is required as we are on-call 24 / 7 for emergency losses. Bonuses provided for on-call weeks. Overtime will be required as needed. Increases based on merit.

Compensation : $19.00 - $23.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.