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Front Office Manager -S

Front Office Manager -S

Peachtree GroupSaint Augustine, FL, US
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Front Office Manager

The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company's values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized.

Key Responsibilities :

Leadership & Culture

  • Uphold and role model the company's values, encouraging the team to embody collaboration, intuitive service, and trans-local hospitality.
  • Foster an environment of continuous growth through coaching, mentoring, and development.
  • Actively participate in recruiting, training, scheduling, supervising, and motivating Guest Services associates.
  • Create a transparent and inclusive team culture through daily line-ups, weekly leadership meetings, and monthly departmental meetings.

Guest Experience

  • Demonstrate a passion for hospitality, coaching the team to deliver exceptional service in every guest interaction.
  • Encourage creative problem-solving to accommodate guest requests whenever possible.
  • Serve as a tour guide for all hotel experiences, using intuition to personalize each guest's stay.
  • Execute property events and activations for in-house and future guests.
  • Operations & Collaboration

  • Collaborate with the team to complete daily tasks and uphold service standards.
  • Partner with Housekeeping and Engineering to ensure rooms and facilities are maintained to the highest standards.
  • Monitor reservation channels to ensure accurate and detailed guest information is captured.
  • Maintain proper par levels of operational supplies within budget guidelines.
  • Safety & Emergency Preparedness

  • Be knowledgeable in all matters related to guest and associate safety, security, and well-being.
  • Respond swiftly and effectively to emergencies, ensuring all associates are trained and compliant with safety protocols.
  • Strategic Partnership

  • Act as a key partner to the General Manager and operations leadership team, aligning on priorities and supporting a unified guest experience strategy.
  • Maintain regular communication with the General Manager to provide updates, share insights, and adapt to operational needs.
  • Champion hotel-wide initiatives (e.g., Lobby Ambassador, Manager on Duty programs), ensuring effective communication and training across the team.
  • Qualifications :

  • Proven experience in hotel front desk or guest services leadership.
  • Strong interpersonal and communication skills.
  • Ability to lead, inspire, and develop a high-performing team.
  • Proficiency in hotel management systems and reservation platforms.
  • Flexible schedule, including weekends and holidays.
  • Passion for hospitality and attention to detail.
  • Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Front Office Manager • Saint Augustine, FL, US

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