Enhanced Collections Supervisor

Enhanced Collections Supervisor

The Superior Court of California, County of Riverside is seeking an Enhanced Collections Supervisor to oversee operations, guide staff, and ensure the efficient collection of court-ordered debt. This is your opportunity to step into a leadership role where your skills will directly support access to justice and public service. The role includes supervising and mentoring staff within the Enhanced Collections division, overseeing the collection of delinquent court-ordered debt with an emphasis on cost recovery, developing and implementing procedures, training plans, and performance evaluations, handling escalated customer service and collection issues with professionalism and fairness, compiling and presenting statistical and narrative reports to management, and collaborating with judicial officers, internal departments, external agencies, and community partners.

This position offers the opportunity to combine leadership, problem-solving, and collaboration to improve processes and deliver results that matter. Minimum qualifications include a high school diploma or GED, at least three years in a collections environment, with two years as a supervisor, senior, or lead worker. Ideal candidates will inspire, coach, and evaluate staff to deliver exceptional service, balance operational efficiency with fairness and compliance, communicate effectively across diverse groups, and develop innovative solutions to challenges in a fast-paced, high-volume environment.

Why join Riverside Superior Court? Lead a dedicated team in a mission-driven public agency, make a direct impact on the administration of justice through effective collections management, collaborate with professionals who are committed to fairness, efficiency, and accountability, and enjoy the stability, growth, and professional satisfaction of working in the California court system.