Hospitality Service Technician

Hospitality Service Technician

We're seeking a Hospitality Service Technician to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager / Supervisor. The Hospitality Service Technician will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients' needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day : Genuine, Relentless, Integrity, and Teamwork.

Responsibilities :

• Greet all clients with enthusiasm and friendliness
• Maintain a warm and friendly demeanor at all times
• Provide world-class service, in accordance with our Brand Standards
• Set up, replenish, maintain, and breakdown Food and Beverage stations
• Accommodate special client needs and last minute requests
• Develop relationships with clients
• Accurately answer client questions about culinary and our spaces in a friendly manner
• Read, understand, and execute Program Execution Orders
• Follow checklists and Standard Operating Procedures
• Set up and breakdown conference rooms and refreshing rooms as needed
• Perform facility maintenance
• Maintain safe, clean, organized, and well-stocked work areas
• Responsible for constant sanitation, organization, and proper food handling
• Have full knowledge of menus, recipes, and other pertinent information
• Perform opening, mid-shift, and closing duties in accordance with company standards
• Perform cleaning duties including : wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups
• Maintain a professional appearance at all times
• Maintain professional working relationships with team
• Follows all Company drink recipes and procedures
• Proficiently prepares blended and cold drinks provided by the cafe
• Full knowledge of coffee and tea menu
• Perform additional duties as assigned

Qualifications :

Compensation :

Full Time Hourly Rate : $29.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are :

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A / V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

We're Here For You :

At Convene, you'll receive :

Health and Wellness :

Time Off and Work-Life Balance :

Financial Support and Benefits :

Professional Development and Recognition :

Community and Impact :