Clinique Counter Manager - Full Time

Cosmetic Counter Manager

The Cosmetic Counter Manager reports to the Sales Team Manager / Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.

Development

Analyzing daily / weekly / monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive

Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard

Recruiting, interviewing and retaining quality staff

Open positions kept to no more than 2 weeks average

Development of bench strength in existing staff

Recommend candidates for promotion / added responsibility

Implementing effective scheduling to guarantee proper coverage at all times based on business needs

Staffing according to daily / weekly / monthly sales plan to maximize counter productivity

Utilizing Belk / Store promotional calendar to maximize associate SPH

Communicating information clearly and consistently to the selling team by using the following skills :

Maintaining and enhance self esteem

Focusing on specific behavior outcomes

Using reinforcement techniques

Asking for Feedback

Setting Goals and Follow up Dates

Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis

Communicating inventory needs to store management

Sales

Meeting or exceeding personal sales per hour goals

Being a role model and demonstrating excellent selling skills and customer service.

Executing successful promotions and special events / pre-sells / GWP's

Driving sales through customer clienteling

Work with store management to optimize business to business

Achieving assigned $ line goal

Identifying and reducing shrinkage in area

Customer Service

Meeting or exceeding SPH goal

Meeting or exceeding credit application goals

Thanking each customer by name following a purchase

Handling each transaction efficiently and accurately

Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)

Building customer clientele base

Recording and protecting personal identifying customer information

General Responsibilities

Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements

Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department

Ensuring timely set-up including signage for promotional events

Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's

Maintaining Belk and vendor professional dress standards (uniforms) and appearance

Cooperating with fellow associates and management

Complying with store policies concerning attendance, tardiness, and associate handbook

Accepting additional duties or share responsibilities during busy times and / or as requested by Sales Team Manager / Assistant Store Manager / Store Manager

Assisting with all non-sell duties as assigned by Sales Team Manager / Assistant Store Manager / Store Manager where appropriate

Maintaining open lines of communication with store management, account executive, and vendor management

Minimum Education & Experience :

No education requirement

3-5 years of retail experience

1-3 years supervisory experience

Excellent organization skill

Knowledge / Skills Requirements :

Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment

Hand manipulation to remove sensor tags

Task demands vary in each department because of the different types of merchandise

Ability to apply treatment / make-up to customers face

Physical Requirements :

Ability to push / pull 100-500 pounds when moving stock carts

Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes

Must be able to work a flexible schedule including evenings & weekends, due to shift rotation