Healthcare Customer Success ManagerVirtualVocations • Indianapolis, Indiana, United States
Healthcare Customer Success Manager
VirtualVocations • Indianapolis, Indiana, United States
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A company is looking for a Manager, Customer Success - Healthcare.
Key Responsibilities
Drive improvements in customer retention, expansion, and satisfaction metrics
Build and develop a high-performing team of Customer Success Professionals specialized in healthcare
Design and execute tailored success plans for healthcare organizations
Required Qualifications
8+ years of SaaS experience with at least 3 years managing Customer Success teams
Experience working with healthcare organizations and understanding their unique challenges
Strong knowledge of video collaboration technology in healthcare settings
Proven track record of building and scaling high-performing customer success teams
Understanding of healthcare workflows and compliance requirements (HIPAA)
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