Guest Experience Coordinator - Twin Farms

Customer Service

As a Forbes Five-Star Relais & Châteaux property, Twin Farms is dedicated to delivering unparalleled, highly personalized service to every guest. The Guest Experience Coordinator plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.

In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.

Key Responsibilities

Greet and welcome guests upon arrival with warmth, professionalism, and grace

Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication

Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferences

Respond promptly and thoughtfully to guest inquiries, requests, or concerns

Assist with logistics such as transportation, luggage handling, and guest room readiness

Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries

Support the team in ensuring all guests depart with a sense of delight and lasting connection

Knowledge, Skills & Abilities

Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail

Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities

Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions

Ability to complete tasks thoroughly and independently, with reliable follow-through

Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally

Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction

Familiarity with basic vehicle operation and safe driving protocols

Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods

• $22–$25 per hour