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Collision Consultant
Collision ConsultantSwift Collision • Broken Arrow, OK, US
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Collision Consultant

Collision Consultant

Swift Collision • Broken Arrow, OK, US
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Swift Recon is a Body Shop that puts its employees first. We offer great benefits and a friendly work environment that is heated and cooled. Our commitment to excellent customer service and high-quality work has earned us a reputation as a trusted provider of mechanical repair services.

Job Description

Swift Recon is a leading Body shop that puts its employees first. We offer great benefits and a friendly work environment that is heated and cooled. Our commitment to excellent customer service and high-quality work has earned us a reputation as a trusted provider for Collision Consultant.

Responsibilities

Salary : $22.00-25.00 / hour

  • Review estimates created by the estimating team and verify the correct repair steps are assigned to each vehicle.
  • Submit estimates for approval through the client requested format (Example : email, integral, or back office).
  • Upload all photo estimate requests received from the Back Office to both the estimating software and body shop software and indicate that an estimate is required for each vehicle in the correct repair step.
  • All completed photo estimate requests must be reviewed and submitted through Back Office.
  • Maintain open communication with clients throughout the repair process, providing frequent updates.
  • Obtain prompt approval for the estimate from the client and provide follow-up within 24 hours.
  • Responsible for monitoring the client portal to confirm if the estimates have been approved.
  • Following the approval of the estimate, review the estimate, input sublet invoices into the body shop management software, and coordinate sublet work.
  • Collaborate with the Parts Department to order requested parts in a timely manner and update expected parts arrival dates.
  • Manage each vehicle repair throughout the process by performing in-process quality control and report defects to assigned estimator.
  • Return any unused parts from the purchase order, notify assigned Estimator of change, then transfer unused parts to the Parts Department for vendor return.
  • Notify the assigned estimator of any supplements needed and manage the changes and update the customer (Example : Additional damage found).
  • Make informed decisions by analyzing situations to find timely solutions.
  • Work closely with Estimators to identify stagnation in the repair process and find solutions to overcome any obstacles.
  • Pre-close the final repair order and submit it to the estimating department for final review and closure.

Qualifications

  • High school diploma or 2 years related experience and / or training.
  • Ability to work in a fast-paced environment.
  • Knowledge of collision repair process.
  • Ability to work collaboratively with others to meet shared objectives.
  • The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates :

  • Competitive Pay Plans
  • Employee-centered atmosphere.
  • Heated and cooled facility.
  • Paid Holidays, Paid Time Off, Medical, Dental, Vision, and more.
  • Location

    Category

    Consultant

    Position Type

    Full-Time

    Remote

    No

    This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

    J-18808-Ljbffr

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    Collision Collision • Broken Arrow, OK, US

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