eComm Support Specialist - InCycle - Fort Collins, CO

E-Commerce Support Specialist

The E-Commerce Support Specialist plays a critical role in ensuring a seamless and premium online shopping experience for our customers. This individual is responsible for supporting the daily operations of our e-commerce platform, including order processing, customer service coordination, product listings, inventory accuracy, and cross-functional collaboration with internal teams. This role will reward diligent, detailed, and focused bike-fans who share our core belief that bikes change lives.

How You'll Make A Difference

• Monitor and manage incoming e-commerce orders, ensuring timely processing, fulfillment, and delivery
• Serve as a key point of contact for customer service teams to resolve order issues, returns, and escalations
• Collaborate with inventory planners and fulfillment teams to track product availability and maintain accurate stock levels online
• Support product listing management including item creation, descriptions, images, and pricing accuracy
• Identify and escalate system issues impacting the online rider experience
• Assist in the execution of online promotions, campaigns, and product launches
• Coordinate with marketing, operations, and retail teams to support business initiatives and resolve operational challenges
• Generate performance and support reports to track KPIs and identify process improvements
• Maintain a high standard of customer support aligned with our brand values and rider-first mindset

What You Need To Win

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At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.