Practice Leader Enterprise Contact Center Modernization

Job Title :

Practice Leader, Enterprise Contact Center Modernization

(Remote – Title and scope based on experience level)

Slalom is seeking a visionary leader to build, scale, and inspire our Contact Center Modernization practice . As Director and Practice Leader, you will provide strategic leadership, people development, and practice growth for one of Slalom’s most dynamic capability areas. You will shape the future of customer service modernization by aligning strategy, technology, and people to deliver measurable outcomes across industries.

With deep expertise spanning Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect, and other leading CCaaS and CRM platforms , you will advise executives on how to modernize their service organizations. Your leadership will help clients achieve customer experience excellence, operational agility, and scalable service models through a blend of business strategy, modern platforms, and AI-driven innovation.

Key Responsibilities

Practice & People Leadership

• Build, lead, and inspire a high-performing consulting team , fostering growth, inclusion, and career development.
• Define and execute the vision and roadmap for Slalom’s Contact Center Modernization practice.
• Cultivate a culture of collaboration, innovation, and delivery excellence across local markets and global practices.

Client & Business Development

Solution Leadership & Delivery Excellence

Thought Leadership & Market Impact

Qualifications

Preferred :

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short / long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for the Director role is $185,000-$307,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until a candidate is selected for the position.

We will accept applications until October 31st, 2025