Hotel Booking Coordinator-Hybrid

Job Description

Job Description

Holiday Inn Club Vacations is searching for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

POSITION DESCRIPTION :

This position is critical to delivering outstanding customer service and operational excellence for both internal and external partners. The specialist will expertly manage reservation requests and cancellations through various communication channels, including phone calls, emails, and internal submissions. This role also encompasses vital administrative support functions to ensure seamless operations and enhance the overall guest experience.

ESSENTIAL DUTIES AND TASKS (up to five) :

• Efficiently Process Reservations : Handle reservation requests and cancellations promptly and accurately, ensuring a smooth experience for guests
• Resolve Booking Issues : Address and resolve electronic booking failures efficiently to minimize disruptions and enhance customer satisfaction.
• Relationship Management : Build and maintain strong relationships with internal and external business partners through effective and proactive communication.
• Provide Tailored Solutions : Deliver innovative booking inventory solutions to partners, contributing to overall business success.
• Expert Platform Navigation : Navigate and utilize multiple booking platforms (e.g., GDS, booking links, TSW / NEXT) with proficiency to optimize operations.
• Email Management : Oversee and manage multiple email inboxes effectively, ensuring timely responses and resolution of inquiries.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and / or EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

QUALIFICATIONS

PHYSICAL DEMANDS :

WORKING CONDITIONS :

The incumbent in this position spends most of the time in an air-conditioned office. Incumbent must be flexible to adapt to immediate changing situations and environments based on staff and guests needs. Or in a virtual environment where it is the team members responsibility to ensure reliable internet connection.

WORK SCHEDULE / HOURS :

RATE OF PAY : $16.87 hourly