Guest Service Representative

Job Description

Job Description

​ Holiday Inn Midland is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

• Position can be used as a PAID internship
• Shift :    1st, 2nd flexible shifts. PART TIME
• Wage :   based on experience

Benefits Include :

Position Summary :

Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions :

Supply information to guests regarding hotel policies, services, and amenities

Position Requirements :

Minimum Knowledge :  Requires ability to interpret / extract information and / or perform arithmetic functions.  Typing, record keeping, and word processing skills.  Good communication skills.

Formal Education and Job-Related Experience :  This position requires a minimum formal education of a high school diploma.

License, Registration, and / or Certification Required :

External and Internal Personal Contact :

Communications :

Teamwork and Collaboration :  This job is part of a formal work team within the department.

Uniform and Appearance Guidelines :

Uniform :  Uniform shirt and name tag provided.  Suburban Inns approved black slacks and close-toed shoes are the responsibility of the Team Member.

Appearance :  Visible earrings are allowed in the ears only or must be covered throughout the course of the shift.  Hair must be of a natural color and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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