Service Manager

Job Description

Job Description

The Automotive Service Manager is responsible for running an efficient and profitable service department by managing staffing levels, ensuring customer retention, controlling costs, and maintaining accurate service records. This role oversees the daily technician schedule to ensure all repairs are completed in a timely and efficient manner while maintaining a full schedule. The Service Manager’s goal is to maximize the department’s efficiency, revenue, and productivity while maintaining a high level of customer satisfaction.

Key Responsibilities :

• Manage the vehicle service queue, ensuring timely repairs and customer satisfaction
• Provide accurate service quotes to customers and handle customer inquiries
• Assign and monitor the workload of mechanics and technicians; review inspection reports and manage technician time
• Oversee the purchase and transfer of outside items; manage schedules and order parts for the department
• Act as a liaison between customers and the technician team, ensuring clear communication of repair progress
• Collaborate with vendors, suppliers, and parts departments to ensure timely service and part availability
• Perform duties of other shop personnel, including mechanics and technicians, as necessary
• Ensure regular maintenance of equipment and tools as directed
• Interact with customers regarding the progress and status of their vehicle repairs
• Maintain a clean and safe working environment for all team members
• Maintain a professional appearance and treat colleagues with respect
• Ensure adherence to all relevant federal, state, and local regulations
• Communicate effectively, both orally and in writing, to customers and team members

Licenses and Certifications :

Job Requirements :

Automotive service, maintenance, and repairs

Skills and Abilities :

Physical Requirements :

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most : the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple : the customer's needs are our mission -every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose- we'd love to have you on board.

The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.