Senior Manager, Delivery Operations
VirtualVocationsPasadena, California, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
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A company is looking for a Senior Manager, Delivery Operations.
Key Responsibilities
Optimize workflows and improve process efficiency through user-centered design and automation
Conduct user research to identify inefficiencies and recommend operational improvements
Develop training programs and support talent development within the Delivery Operations team
Required Qualifications
6+ years of experience in service design, user research, content design, or workflow engineering
Familiarity with business operations including staffing, training, and knowledge management
Experience in mapping and driving improvements within complex service environments
Ability to build strong relationships across internal teams
Legal authorization to work in the United States without requiring visa sponsorship
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Operation Manager • Pasadena, California, United States
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