Office Administrator

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

We Offer

• Comprehensive paid process and systems training to equip you with the necessary skills for success.
• Generous paid time off and holidays for a healthy work-life balance.
• Paid on-the-job training to continuously enhance your knowledge and expertise.
• Opportunities for career advancement within our organization (sales, manager, general manager,...etc.)
• Performance-based pay and bonuses to recognize and reward your contributions.
• Stable, full-time hours ensuring job security and consistent employment throughout the year.
• Engaging team culture with regular events fostering camaraderie and collaboration.

Job Summary

Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound / outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Convert customer inquiries from various communication channels into in-home sales appointments.
• Schedule sales appointments, product installations, and / or service appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Prepare customer service call reports for management.
• Monday - Friday 9am - 5pm

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple : to combine exceptional quality and workmanship with superior service at affordable prices.