CS Retention

Job Description

Job Title : Call Center Retention Specialist

Location : Rancho Bernardo

Schedule : Full Time Monday - Friday 7am - 3 : 30pm

Pay Rate : $22 / hr

About the Role

We're seeking a motivated and customer-focused Call Center Retention Specialist to join a dynamic team in an established organization. In this role, you'll be the voice of the company, working directly with customers to understand their needs, resolve concerns, and ultimately retain their business. Your ability to build trust, empathize, and offer solutions will be key to your success.

Key Responsibilities

• Engage with customers via inbound and outbound calls to address concerns and prevent cancellations.
• Identify customer pain points and provide tailored solutions to improve satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with internal teams to escalate and resolve complex issues.
• Meet and exceed retention goals and KPIs.
• Stay up-to-date on products, services, and promotions to effectively communicate value to customers.

Qualifications

If you meet the above requirements we'd love to connect, please apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.