Talent.com
Professional Service Manager

Professional Service Manager

Firestone Complete Auto CareReynoldsburg, Ohio, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
  • serp_jobs.job_card.temporary
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

About the Job : Company Overview :

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Position Summary :

  • Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers.
  • You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Pay Range : $20.00 - $30.00.

Responsibilities :

  • Assign and schedule work duties to auto service staff according to individual skill level.
  • Serve all automotive service needs of customers.
  • Oversee the hiring and training of an effective auto service team.
  • Ensure high teammate retention.
  • Maintain compliance with quality standards.
  • Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
  • Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
  • Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
  • Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
  • Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
  • Minimum Qualifications :

  • High School Diploma or equivalent.
  • 4 years of auto service technical experience.
  • 1 year of service manager or service writer experience.
  • Problem solving - customer complaints.
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.

  • Capacity to lead and coach others.
  • Teammate and customer / communication skills.

  • Ability to recruit and select technicians successfully according to store requirements.
  • Willingness to continue education and remain current in automotive repair issues.
  • Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
  • PREFERRED QUALIFICATIONS :

  • 2 year degree or equivalent.
  • OUR CREW KNOWS BENEFITS :

  • Medical, Dental and Vision – Starting day 1 for all our teammates
  • Paid vacation and holidays
  • On-the-job training and company-funded ASE certifications
  • Flexible work schedule
  • 401(k) match
  • On demand pay (daily pay) program available
  • OUR VALUES GIVE BACK TO YOU :

  • Professional Development : No matter where you’re at in your career, we’ve got the resources to help you level up.
  • Community Involvement : We pride ourselves on working with our local communities and giving back where we can.
  • Integrity & Teamwork : Part of what makes our teams different is our drive to do things right, always, together.
  • Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and / or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

    Employment Eligibility :

    If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

    serp_jobs.job_alerts.create_a_job

    Service Professional • Reynoldsburg, Ohio, United States

    Job_description.internal_linking.related_jobs
    Service Channel Manager

    Service Channel Manager

    CennoxColumbus, OH, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    The Service Channel Manager is responsible for overseeing the intake, coordination, and closeout of service work orders using Service Channel and Oracle systems. This role ensures timely dispatch of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Outpatient Physical Therapist

    Travel Outpatient Physical Therapist

    Coast Medical ServiceMount Vernon, OH, US
    serp_jobs.job_card.full_time
    Coast Medical Service is seeking a travel Physical Therapist for a travel job in Mount Vernon, Ohio.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & all...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Outpatient Physical Therapist

    Travel Outpatient Physical Therapist

    Skyline Med Staff AlliedMount Vernon, OH, US
    serp_jobs.job_card.full_time
    Skyline Med Staff Allied is seeking a travel Physical Therapist for a travel job in Mount Vernon, Ohio.Job Description & Requirements. Join the Top- Rated Travel Healthcare Team!.Skyline Med Sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Field Service Manager

    Field Service Manager

    Environmental Management IncBlacklick, OH, US
    serp_jobs.job_card.full_time
    Uacute;ltima modificación.Gerente de Sucursal- Sucursal Sur.Creemos que nuestros empleados individuales son el mayor activo de EMI. EMI se compromete a proporcionar el mejor clima posible par...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Manager - Columbus

    Service Manager - Columbus

    Honeygrow LLCColumbus, OH, US
    serp_jobs.job_card.full_time
    Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions.Founded on the principles of bringing people together over quality, wholesome,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Manager Retail SMB Business Sales - Verizon

    Account Manager Retail SMB Business Sales - Verizon

    VerizonAshville, OH, US
    serp_jobs.job_card.part_time
    A place to share your ideas freely — even if they’re daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Business Office Manager

    Business Office Manager

    Delaware Opco LLCDelaware, OH, US
    serp_jobs.job_card.full_time
    We invite you to apply and be part of a team that truly values your contribution.We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Outpatient Physical Therapist - $2,486 per week

    Travel Outpatient Physical Therapist - $2,486 per week

    Coast Medical ServiceMount Vernon, OH, United States
    serp_jobs.job_card.full_time
    Coast Medical Service is seeking a travel Physical Therapist for a travel job in Mount Vernon, Ohio.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & allied heal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Manager

    Business Manager

    European Wax CenterPickerington, OH, US
    serp_jobs.job_card.full_time
    We are looking for a high-energy, strong, and organized leader with a positive mindset who can collaborate efforts, ideas, and passion to help the brand achieve its mission.As Business Manager also...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager 2, IT Service Support

    Manager 2, IT Service Support

    Ohio State University Wexner Medical CenterColumbus, OH, United States
    serp_jobs.job_card.full_time
    The Manager of IT Customer Experience Field Services is responsible for delivering exceptional desk-side IT support and ensuring a high standard of customer service across the organization.This ro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    RETAIL MANAGER IN TRAINING

    RETAIL MANAGER IN TRAINING

    Licking & Knox GoodwillFredericktown, OH, US
    serp_jobs.job_card.full_time
    Store Manager in Training-Knox County.Licking / Knox Goodwill Industries, Inc.Full Time Position – 40 hours a week.Schedule : Depends on the need of the store you are working in.Availability : Mu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Data Center Service Manager

    Data Center Service Manager

    EOSNew Albany, OH, US
    serp_jobs.job_card.full_time
    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-think...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel Outpatient Physical Therapist

    Travel Outpatient Physical Therapist

    American Medical StaffingMount Vernon, OH, US
    serp_jobs.job_card.full_time
    American Medical Staffing is seeking a travel Physical Therapist for a travel job in Mount Vernon, Ohio.Job Description & Requirements. We’re living in the new normal.Lives and careers loo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Service Manager

    Service Manager

    Hy-Tek IntralogisticsColumbus, OH, US
    serp_jobs.job_card.full_time
    Essential Duties and Responsibilities : .Support and embrace the Hy-Tek vision, mission, and values.Mentor, train and guide Field Service Technician’s (FST). This may include but is not limited ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    RelativityColumbus, OH, United States
    serp_jobs.job_card.full_time
    The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Field Leader (District Manager)

    Field Leader (District Manager)

    ChipotleLancaster, OH, US
    serp_jobs.job_card.full_time
    Field Leader (District Manager).Food served fast does not have to be a typical fast-food experience.Chipotle has always done things differently, both in and out of our restaurants.We are changing t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Representative

    Sales Representative

    LIBERTY NATIONALHeath, OH, US
    serp_jobs.job_card.full_time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Food Service Manager

    Food Service Manager

    AramarkLancaster, OH, US
    serp_jobs.job_card.full_time
    Job Description The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days