Customer Service Representative

NPA WorldWideSterling Heights, MI, US

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Job description :

Our client is an insurance agency that has a position available for a Customer

Service Representative. We are looking for a people-person with great

verbal communication skills who is a team player with a can-do attitude.

They specialize in property and casualty insurance

products.

The position offered is full time. Some remote work options may be

available.

Qualifications : Requirements

Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up
Great Customer Service Skills and outstanding verbal communication

skills

Ability to tactfully handle stressful and difficult situations

Is a team player with a can-do attitude.

Responsibilities

Process customer policy change requests.

Respond to all inquiries, service requests, and sales requests

within specified timeframe.

Write and service policies in the Guidewire system

Perform policy reviews to correct issues and optimize coverage

options based upon client needs

Meet with clients in person

Cross-selling and client retention tasks

Assist with marketing and lead follow-up

Organize documentation received from clients and carriers in agency

CRM system

Why is This a Great Opportunity :

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Retirement Plan

Salary Type : Annual Salary

Salary Min : $ 40000

Salary Max : $ 60000

Currency Type : USD

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Customer Service Representative • Sterling Heights, MI, US

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