Application Support AnalystVirtualVocations • Oakland, California, United States
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Application Support Analyst
VirtualVocations • Oakland, California, United States
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A company is looking for an Application Support Analyst specializing in the Freshworks ITSM platform.
Key Responsibilities
Provide platform-level support and administration of the Freshworks ITSM environment
Document business requirements and configure workflows, forms, and automation within the platform
Collaborate with stakeholders to test and validate enhancements, and create dashboards for ITSM performance
Required Qualifications
Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience)
3-5 years of experience in IT support, ITSM administration, or application / platform support
Hands-on experience with Freshworks or similar ITSM platforms required
Experience with workflow design, automation, and platform integrations strongly preferred
Exposure to ITIL practices and service catalog design is a plus
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Application Support Analyst • Oakland, California, United States
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