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Patient Services Specialist

Patient Services Specialist

TrillionOmaha, NE, US
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Job Description

Job Description

Description :

Core Responsibilities :

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of genuine, caring, friendly, and organized.
  • Self-motivated, team player, with desire to be promoted in a growing medical practice.
  • Excellent multitasking while maintaining positive attitude.
  • Educates patients with regard to financial options for services.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of patient needs.

Principal Duties and Responsibilities :

  • Greets patients, answering questions, booking appointments, facilitating patient requests.
  • Oversees patient flow.
  • Responds to request and inquiries from the patients and the general public in person and over the phone and via email.
  • Maintains provider schedules.
  • Collects all insurance information, verifies patient demographics, educates patients on financial options / cost for services, processes payments, posts patient balances, and completes daily patient call backs.
  • Monitors and optimizes systems that meet staff communication utilizing a multi-line phone system, email, fax machine, printer, copier, and scanner to process patients through the Trillion Health & Hormone process.
  • Maintains a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
  • Discharges patients, assists office and clinical staff, and closes office at end of day.

    • Requirements :

  • Positive, motivated, efficient, team player.
  • Excellent ability to communicate, follow up, and keep organized.
  • Confident having financial discussions with patients.
  • Ability to multi-task and work well under pressure.
  • Strong knowledge of email composition and communication.
  • Knowledge of computer software, and the ability to learn billing software, and electronic medical records required.
  • Prior experience in fast paced service industry or customer service role preferred.
  • Prior experience in a medical office setting preferred but not required.
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