IT User Support Specialist

Job Overview

Join to apply for the IT User Support Specialist role at American Honda Motor Company, Inc.

Company Values

What Makes a Honda, Is Who Makes a Honda

Honda has a clear vision for the future and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalates to appropriate support group if and when incidents occur. While also applying analysis and design techniques, and expert knowledge of the systems deployed therein, to solve business problems using information technology solutions.

Key Accountabilities

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Oversee the daily execution of operational processes by team in support of production environment
• Support projects such as technology upgrades / implementations of Tier 1 computer systems
• Shift flexibility (Delivery face for IT to Plant Leadership)
• Providing training, support and mentorship to contract team members
• Provide leadership during IT incidents that impact production in line control systems and oversee the triaging of an event to restore production and minimize downtime
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Prioritize and track deliverables, manage project timelines, deadlines, and requests

Qualifications, Experience, And Skills

Minimum Educational Qualifications

Minimum Experience

Other Job-Specific Skills

Total Rewards

Career Growth

Additional Offerings

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

J-18808-Ljbffr