CX Partner Manager

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Nextiva is seeking a CX Partner Manager to strengthen and expand our partner ecosystem focused on Customer Experience (CX) and Contact Center (CCaaS) solutions. This role will be instrumental in evolving Nextiva's go-to-market strategy as we expand up-market and empower partners to deliver unified customer experience management (UCXM) outcomes for mid-market and enterprise clients.

This individual will be responsible for recruiting, developing, and managing relationships with high-performing channel partners who sell, market, and support Nextiva's CX portfolio. The ideal candidate brings deep understanding of the CCaaS / CX landscape, experience driving complex channel sales motions, and the ability to align internal and external teams to accelerate growth.

Key Responsibilities :

• Recruit, onboard, and enable new CX-focused partners aligned to Nextiva's go-to-market strategy.
• Build strong, collaborative business plans with each partner outlining revenue targets, enablement milestones, and joint marketing efforts.
• Educate and position partners to successfully sell Nextiva's CX and Contact Center offerings—focusing on value differentiation.
• Work closely with Sales, Solutions Consulting, Revenue Marketing, and Product teams to ensure partners have the training, resources, and support to drive qualified pipeline and closed revenue.
• Manage forecasting accuracy and maintain consistent reporting on partner performance, funnel health, and growth plans.
• Serve as the primary liaison between partner and internal stakeholders, ensuring timely communication, issue resolution, and a seamless partner experience.
• Gather partner and customer feedback to inform product, pricing, and program enhancements.
• Represent Nextiva's CX portfolio at partner and industry events, webinars, and joint go-to-market initiatives.

Qualifications :

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and / or hourly wages, incentives, or bonuses.

The expected hiring range is $165,000-$320,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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