Director of Operations

Director of Operations

Job Summary

Primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.

Essential Duties and Responsibilities :

• Participate in the planning and budgeting process and manage the budget for the region in conjunction with the Vice President of the Region.
• Control overhead expenses within the region.
• Implement cost reduction and profit enhancing strategies.
• Ensure service delivery is consistent with quality objectives and contractual requirements.
• Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining a high level of quality.
• Maintain customer relations, both current and prospective.
• Support business development activities within the region including new account acquisition and customer retention initiatives.
• Leverage existing relationships for new business opportunities.
• Develop management team for continued professional growth.
• Responsible for ensuring the region follows and adheres to established company policies.
• Ensure all hiring, promotions and termination policies are followed.
• Ensure job inspections are properly made and deficiencies are corrected.
• Ensure timekeeping is completed daily and payroll is submitted on a timely basis.
• Ensure purchasing of supplies, equipment and inventory management of the supplies meets contractual requirements.
• Maintain in constant contact with the Vice President of the region.

Knowledge and Skills :

About Harvard Maintenance, Inc. :

Harvard Maintenance is the largest and fastest growing family owned provider of high-quality janitorial services in the United States. With over 400M+ sq ft serviced in the United States, Harvard has become a source of invested people that help create spaces where people genuinely want to be. Our combined team of more than 10,000+ skilled and hardworking people helps fulfill the needs of clients across many markets and across varying industries. Offices and openings in the lower 48 states.