Patient Access Call Center Supervisor

Patient Access Call Center Supervisor

The Call Center Supervisor is responsible for facilitating the collaborative efforts of the call center team to achieve and sustain desirable levels of customer service, accuracy of patient information, and efficiency. This individual is responsible for supervising the activities of scheduling to ensure effective screening of patients that provides quality patient care for assigned area of responsibility. This position plays a key role in providing a smooth experience for patients and physician offices. Coordinates requests for services, information, records, and data in a timely manner; proactively solves problems and provides timely resolution to ensure minimal impact to customer, physician, and employee satisfaction.

• Minimum Education : Associate's degree in healthcare or business administration

Minimum of three years of healthcare experience in a hospital or physician clinic setting.

Required Skills : Strong listening, writing, basic math, and verbal communication skills. Holds proficient understanding of health insurance guidelines and medical terminology. Ability to provide excellent customer service to patients, even in stressful situations. Can learn and work with multiple software products during the workday. Strong attention to detail. Visual and hearing acuity necessary.

Required Licensure : Certified Healthcare Access Associate (CHAA), Certified Healthcare Access Manager (CHAM), or Certified Medical Practice Executive (CMPE)