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UPS Regional Field Service Technician
UPS Regional Field Service TechnicianVeteran Hiring Solutions • Dallas, TX, US
UPS Regional Field Service Technician

UPS Regional Field Service Technician

Veteran Hiring Solutions • Dallas, TX, US
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Overview

Mission To ensure every client site operates at peak performance through precision maintenance, reliability expertise, and field leadership. Field Service Technicians are the trusted hands and eyes of our engineering teams — solving complex technical challenges while representing the company's values of integrity, safety, and service excellence.

You'll join a growing regional team that supports installation, commissioning, and ongoing maintenance for advanced industrial systems. This position demands a blend of technical skill, professional judgment, and field adaptability. You'll be traveling to customer facilities across your assigned region — with occasional travel outside your territory when project load requires — ensuring high-impact service delivery wherever you go.

Responsibilities

  • Perform mechanical, electrical, and instrumentation maintenance and repair on advanced manufacturing systems.
  • Lead or assist in installations, commissioning, and technical troubleshooting at customer sites.
  • Partner with clients and engineering teams to diagnose system performance issues and implement sustainable solutions.
  • Maintain accurate documentation, service logs, and reports to ensure compliance and traceability.
  • Uphold all safety protocols and company procedures to ensure zero-incident operations.
  • Represent the company with professionalism, technical confidence, and customer-first mindset.

Performance Objectives (First 12 Months)

  • Achieve full operational proficiency across assigned systems within 90 days.
  • Maintain a 95%+ customer satisfaction rating on service calls.
  • Reduce repeat service incidents through proactive diagnosis and root-cause resolution.
  • Serve as regional point of contact for at least one major client site by end of first year.
  • Support training or mentorship for new field techs or client operators as needed.

    • Travel & Territory

  • Up to 50% overnight travel within your assigned region.
  • Occasional travel outside your primary region to support national project demand (e.g., VA / TN).
  • Company car and gas card provided.

    • Requirements

  • Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.
  • Basic understanding of electrical theory (voltage, current, safety protocols).
  • Strong communication and time management skills.
  • Ability to lift up to 100 lbs (team lift standard); repeated lifting during battery replacements.
  • Willingness to travel extensively (50%+ during training phase). This is primarily to Portland for OJT.
  • Valid driver's license and clean record.
  • Familiarity with electrical schematics and manuals — but knows how to think beyond them.

    • Benefits

  • Annual profit-sharing bonuses based on company performance.
  • Full healthcare coverage.
  • Company car and gas card provided.
  • Flexible PTO – family-first culture.
  • Field autonomy — trusted to manage your time and service territory.
  • Ownership culture : company invests in you, not just your outputs.

    • J-18808-Ljbffr

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    Field Service Technician • Dallas, TX, US

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