Talent.com
Director of Customer Service

Director of Customer Service

VirtualVocationsLafayette, Louisiana, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Director of Customer Service to design and scale the service operation that enhances customer experience and retention.

Key Responsibilities

Lead the service department, overseeing the performance of service agents and managers

Architect processes and systems to streamline operations and improve customer experience

Own retention strategies and KPIs, driving initiatives to reduce churn and enhance customer engagement

Required Qualifications

5+ years in Service or Operations leadership, with at least 3 years managing managers

Experience in designing and optimizing processes that enhance efficiency and customer satisfaction

Strong understanding of contact center operations and performance management

Proven ability to analyze data and implement actionable insights

Comfortable in fast-paced, high-growth startup environments

serp_jobs.job_alerts.create_a_job

Director Of Service • Lafayette, Louisiana, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Senior Director of Customer Service

Senior Director of Customer Service

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director, Consumer & Customer Service.Key Responsibilities Set the customer service vision and strategy in partnership with senior leadership to deliver exceptio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Director of Engineering

Director of Engineering

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Engineering to lead their Email Archive portfolio and oversee distributed teams managing large-scale data systems. Key Responsibilities Lead globally distrib...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Sales Director for IT Services

Sales Director for IT Services

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Sales Director for B2B IT Services with a focus on remote work.Key Responsibilities Build and maintain relationships with midsize to enterprise-level clients, focusing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Regional Director of Sales

Regional Director of Sales

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Regional Director, Named Account Sales for the Southeast region.Key Responsibilities Develop and implement strategies to maximize sales in assigned accounts Lead and o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director of Customer Success

Director of Customer Success

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Success (Remote - US East Coast).Key Responsibilities Build, lead, and mentor a high-performing team of Customer Success Managers, Customer Success...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director of Customer Experience

Director of Customer Experience

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Experience.Key Responsibilities Lead and grow a high-performing team across Onboarding, Support, Customer Success, and Ongoing Services Build and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Director of Voice Engineering

Director of Voice Engineering

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Voice Engineering & Operations.Key Responsibilities Manage and motivate the Voice Engineering & Operations team Oversee Voice VoIP & TDM Networks, ensuring...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Director of Sales

Director of Sales

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Sales for the West Region.Key Responsibilities Hire, onboard, and develop a team of Enterprise Account Executives focused on acquiring new customers in the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director of Demand Generation

Director of Demand Generation

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Demand Generation & ABM.Key Responsibilities Own and execute the demand generation strategy, driving pipeline growth through multi-channel campaigns Lead d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director of Application Development

Director of Application Development

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Application Development (Remote).Key Responsibilities Lead and manage application development teams, providing guidance and support for project delivery Co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Director of Customer Success

Senior Director of Customer Success

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of Customer Success to lead and expand their Customer Success team.Key Responsibilities Lead and manage the Customer Success team, providing mentorship ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director of Enterprise Solutions

Director of Enterprise Solutions

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Enterprise Solution Engineering.Key Responsibilities Lead, inspire, and grow a team of Sales Engineers for strategic enterprise accounts Coach and develop ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Vice President of Customer Experience

Vice President of Customer Experience

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Experience.Key Responsibilities Lead and manage teams across Onboarding, Support, Customer Success, and Ongoing Services Develop and implement a c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Director of Outbound Sales

Director of Outbound Sales

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director, Outbound Sales.Key Responsibilities : Lead, mentor, and manage a team of outbound agents and supervisors Develop and implement call center strategies to impro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Director of Acquisition Sales

Director of Acquisition Sales

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Acquisition Sales to lead a team focused on acquiring new customers.Key Responsibilities Lead and develop a team of Sales Managers and Representatives to dr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Director of Residential Sales

Director of Residential Sales

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Residential Sales who will lead a high-performing team to drive new business growth and expand market share across North America. Key Responsibilities Lead, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Director of IT Optimization

Director of IT Optimization

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director, Clinical IT Optimization.Key Responsibilities Lead and mentor an IT team focused on system optimization and continuous improvement Develop and implement stra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Director of Operations

Director of Operations

VirtualVocationsLafayette, Louisiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Operations to lead initiatives that improve outcomes for providers and patients in value-based care. Key Responsibilities Drive the operational strategy and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30