Enterprise Service Management Pre-Sales Solution Architect

Enterprise Service Management (ESM) Pre-Sales Solution Architect

Location : UK Wide - Hybrid (client sites, offices, and home working)

Clearance required : Eligible for Security Check (SC) clearance

About the Role

We are looking for a passionate and experienced Enterprise Service Management (ESM) Pre-Sales Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions team.

In this role, you'll shape innovative and compelling service management and SIAM delivery models that create real impact for clients across both the public and private sectors. Working closely with a diverse group of colleagues and clients, you will co-design scalable, high-value services that harness automation, integration, and modern operating models to manage complex IT ecosystems.

From initial concept to early delivery, your expertise will ensure solutions are innovative, sustainable, and aligned with client and business goals. This is a fantastic opportunity to influence change at an enterprise level, grow your expertise, and contribute to the future of service delivery.

What you'll do

Lead the full lifecycle of enterprise service management solutions-from shaping ideas and supporting bids through to early-stage delivery.

Collaborate across teams to integrate Digital SIAM processes and ITSM platforms (including ServiceNow) into cohesive, client-focused solutions.

Partner with sales, delivery, legal, and commercial teams to develop clear, compelling, and competitive proposals.

Deliver integrated solutions that exceed expectations, embedding automation, cloud, and sustainability within strong service management and governance frameworks.

Design cost-effective, risk-aware architectures and governance models aligned with ITIL standards and client needs.

What you'll bring

Proven experience designing enterprise service management or IT service delivery solutions, ideally in pre-sales or bid environments.

Strong knowledge of ITIL, SIAM, and ServiceNow, with a drive for innovation and continuous improvement.

Strategic and commercially aware mindset-balancing cost, value, and risk.

Excellent communication and collaboration skills, with the ability to inspire confidence and bring people together.

Analytical yet creative problem-solving approach, always focused on client value