Talent.com
Service Excellence Manager

Service Excellence Manager

VirtualVocationsKnoxville, Tennessee, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Service Excellence Manager - Commercial Customer Care.

Key Responsibilities

Lead and develop teams in Training, Workforce Management, Quality Assurance, and Process Engineering

Oversee workforce management, including forecasting, scheduling, and performance monitoring

Drive process improvements and maintain service quality standards across customer interactions

Required Qualifications

5+ years in customer service or operations, with 2+ years in a management role

Proven experience in workforce planning, training delivery, and process improvement

Strong data analysis and performance metric reporting skills

Experience with WFM platforms and contact center systems

Familiarity with document control principles and structured problem-solving approaches

serp_jobs.job_alerts.create_a_job

Manager Service Excellence • Knoxville, Tennessee, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Client Delivery Manager

Client Delivery Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Client Delivery Manager.Key Responsibilities Oversee and drive large, high-impact projects from initiation to completion Act as a strategic consultant for clients, ens...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Desk Manager

Service Desk Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Service Desk Manager to lead IT Managed Services operations for a large customer.Key Responsibilities Lead and develop a diverse Service Desk team while ensuring perfor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager, Delivery Operations

Senior Manager, Delivery Operations

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Delivery Operations.Key Responsibilities Optimize workflows and improve process efficiency through user-centered design and automation Conduct user res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Delivery Success Manager

Delivery Success Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Delivery Success Manager who will ensure the quality and successful delivery of services through partner networks. Key Responsibilities Establish and maintain collaborat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Service Center Manager

Service Center Manager

Dayton FreightKnoxville, TN, US
serp_jobs.job_card.full_time
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corpora...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director of Customer Excellence

Director of Customer Excellence

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Director, Customer Excellence.Key Responsibilities Lead and manage teams responsible for cross-functional capabilities within the Customer Success department Continuou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Service Delivery Engineer

Senior Service Delivery Engineer

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Service Delivery Engineer to assist their Expert Services team in addressing customer needs and enhancing software delivery. Key Responsibilities Monitor and eval...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Client Services Manager

Client Services Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Client Services Manager - Remote.Key Responsibilities Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance Cond...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Provider Escalation Manager

Provider Escalation Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Provider Escalation and Education Manager.Key Responsibilities Lead the development of a centralized issue intake process to enhance operational efficiency Manage issu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Sales Enablement Manager

Sales Enablement Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Sales Enablement Specialist.Key Responsibilities Develop and manage sales onboarding and ongoing training programs Oversee an AI roleplay platform for sales pra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager, Solution Consulting

Senior Manager, Solution Consulting

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Solution Consulting - Reinsurance.Key Responsibilities Provide pre-sales support and collaborate with Sales Directors on account strategies and sales ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Revenue Cycle Support Manager

Revenue Cycle Support Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Revenue Cycle Support Manager to drive revenue cycle projects and optimize workflows during practice management transitions. Key Responsibilities Lead and manage project...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Senior Manager, Contact Center Operations

Senior Manager, Contact Center Operations

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting goals and tracking agent performance Develop age...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Service Delivery Manager

Service Delivery Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Service Delivery Manager to coordinate and manage service delivery processes and vendor communications. Key Responsibilities Act as a liaison between customers, vendors,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Senior Manager, Client Services

Senior Manager, Client Services

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Client Services (Short Term).Key Responsibilities Manage direct reports and oversee the development and execution of medium to large-scale projects Bal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Service Delivery Manager

Service Delivery Manager

Altar'd StateKnoxville, TN, US
serp_jobs.job_card.permanent
We are a fast-growing, founder-led retail company with five dynamic and expanding brands.Our mission is simple yet powerful : to give back to our communities and make the world a better place.With o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Senior Solution Implementation Manager

Senior Solution Implementation Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Solution Implementation Manager to guide customers in deploying solutions efficiently and effectively. Key Responsibilities Deliver high-level presentations to va...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Manager of Professional Services

Manager of Professional Services

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Manager of Professional Services.Key Responsibilities Oversee partner implementation projects, including integration planning and timeline management Develop project p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Process Enablement Senior Manager

Process Enablement Senior Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Process Enablement Senior Manager to join their Process Innovation Team.Key Responsibilities Collaborate with Process Directors to develop and execute roll-out and adop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Solution Delivery Manager

Solution Delivery Manager

VirtualVocationsKnoxville, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Solution Delivery Manager to lead and manage energy efficiency programs for high-need communities. Key Responsibilities Deliver successful energy efficiency programs in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30