CRM Systems Analyst

Job Description

Job Description

Are you ready to take ownership of IT solutions in an innovative company that is growing in a global context? Then you might be interested to join our international team of business minded, technology oriented professionals!

Who are we?

The Miraclon IT team strives to create value for our business from information technology. We manage a portfolio of software applications supporting business processes across regions and functions. We are responsible for the selection and delivery of new solutions, the continuous improvement of existing applications, as well as the day-to-day support.

Introduction

Miraclon (www.miraclon.com) is a leading provider of printing products for the global packaging sector. It sells flexographic imaging equipment, printing plates, consumables and related services, which enable graphic customization of a wide variety of packaging materials. Miraclon is a former division of The Eastman Kodak Company, was purchased by Montagu Private Equity in 2019, and has grown to an organization of more than 400 employees worldwide – across R&D centers in Minnesota (USA) and Vancouver (Canada); manufacturing plants in Yamanashi (Japan) and Oklahoma (USA); and regional sales & service offices in Asia, Europe, USA, and Latin America.

Position description

We are looking for an experienced CRM Systems Analyst to join our global IT organization in Oakdale MN, USA. This position plays an essential role in the further simplification, integration and automation of end-to-end business processes and data flows by providing IT solutions, with the objective to drive business growth.

This position reports to the IT Business Applications Manager CRM (based in Brussels, Belgium) who is leading the team that enables marketing, sales and service with innovative technology. We enable our business to work efficiently by ensuring our technology is performant and up-to-date, and we go the extra mile by continuously developing new functionalities which improve efficiency of our end-users. The focus lies on creating added value rather than just “keeping the lights on”.

As a CRM Systems Analyst, you will find yourself on the crossroads between business and IT. While doing technical analyses and configuration, you will collaborate and align with business stakeholders. You ensure new developments are properly tested as well as adopted across the organization.

You act as Salesforce administrator, which gives great visibility and responsibility. That also means you take full ownership of issues and change requests, and bring these to resolution / completion in a timely manner.

Responsibilities :

• Facilitate the gathering and documentation of business requirements together with business process owners and subject matter experts;
• Analyze and challenge functional requirements, and participate in the development of business cases for process and IT system changes;
• Lead the full software development lifecycle, from analysis to development & testing until go-live and aftercare;
• Write clear and well-structured system specifications for change requests or new functionalities, and work with external developers to deliver these efficiently and effectively, with high quality;
• Provide end user support (including access management) for reports and dashboards, through our IT incident management process and tool (ServiceNow).

Education requirements :

Experience requirements :

Personality requirements :