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Senior IT Specialist

Senior IT Specialist

GD ResourcesBrooklyn, NY, US
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ONLY CONSIDERING CANDIDATES WITH  5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION     “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.”     About the Company :

  • GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence.
  • GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment.
  • Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement.

Job Title :

  • Senior IT Specialist Task Order : HBITS-07-14370 Agency : State of New York – Office of Addiction Services and Supports Location : Hybrid – Brooklyn, NY Duration : 30 Months Rate : Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment.
  • This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests.
  • Support may entail resolving and / or escalating general day-to-day trouble tickets, as well as providing teleconference / video conference support to agency staff.

    • Qualifications IT Specialist :

  • Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer.

    • Senior (5–7 years) :

  • Candidate is able to work independently, without assistance, and provides guidance to others.
  • May have an advanced education. 6.5 years of technical experience in end-user desktop troubleshooting and support. 6.5 years of technical experience with office-wide PC, laptop, network, and printer / peripheral troubleshooting and support activity. 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow). 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment. 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems. 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff. 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA / HITECH Law, Pub 1075). 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients / customers and administrators. 4 years of experience managing and prioritizing support calls. 2 years of experience with internet-based teleconference software support (e.g., WebEx, MS Teams, Zoom).
  • Day-to-Day Tasks Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational).
  • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow.
  • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation.
  • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur.
  • Triage and resolve user access issues.
  • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS.
  • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and / or vendor support (when available) for assistance.
  • Provide basic ‘how-to’ instruction to users for common desktop functionality / software issues and for establishing video conference calls and use of technology to present or share information.
  • Ideal Candidate Profile Proven ability to work independently and manage multiple technical priorities in a fast-paced environment.
  • Strong interpersonal and communication skills, especially in supporting executive or administrative users.
  • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset.
  • Knowledge of ITSM workflows, ticket escalation, and documentation best practices.
  • Understanding of information security and compliance standards such as HIPAA / HITECH.
  • Work Environment Hybrid schedule with both on-site and remote support duties.
  • Collaboration with internal IT teams and external vendors for incident resolution and project coordination.
  • End-user environment of approximately 75+ staff.
  • Required Documents Résumé Copy of candidate identification (driver’s license, passport, visa if applicable) Degree / certifications (if applicable) Three professional references Completed Form 2 GDR is an Equal Opportunity Employer.
  • We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
  • We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits.     Powered by JazzHR
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    It Specialist • Brooklyn, NY, US

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