Assistant Operations Manager

Assistant Operations Manager

From picking and loading the correct merchandise to ensuring on time arrival and product setup, our supply chain team ensures that the final step of the Mattress Firm shopping experience goes smoothly. When you work in our warehouses, you'll play a vital part in helping people sleep well so they live well every day.

The Assistant Operations Manager contributes to Mattress Firm's success by assisting in the efficient day-to-day operations of multiple functions within their assigned distribution center, supervising members of the distribution center team, and contributing to meeting organizational financial objectives. This position ensures the team follows standardized operational processes in accordance with safety policies and procedures, and that the distribution center provides world class service to internal and external customers. The Assistant Operations Manager may also be involved in onboarding new team members.

Essential responsibilities include :

• Assisting in the efficient day-to-day operations of the distribution center.
• Contributing to meeting overall financial objectives of the distribution center compared to budget.
• Creating and fostering an environment of trust, open two-way communication, and cohesive team effort.
• Ensuring alignment with strategic vision and communicating organizational mission and values to the team.
• Communicating with team members through regular and frequent meetings.
• Holding one-on-one meetings with direct reports at least twice a month.
• Ensuring adherence to operational processes, policies, and procedures.
• Ensuring the distribution center meets company standards on appearance, cleanliness, and functionality.
• Identifying opportunities and driving continuous improvement initiatives in the distribution center.
• Facilitating resolution of customer service issues.
• Verifying driver payroll for accuracy.
• Conducting required physical cycle counts, reviewing discrepancies, and making appropriate corrections.
• Ensuring use of proper safety equipment and maintaining a safe working environment by ensuring adherence to all safety policies and procedures.
• Completing all required training modules and certifications prior to the due date.
• Ensuring all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicating professionally with all internal and external contacts.
• Following all Company policies and executing Company standards on appearance and functionality as well as appropriate brand representation.
• Communicating any concerns or issues to leadership to ensure proper efficiency of department and company operations.
• Executing team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Non-essential responsibilities include :

Education :

Professional Experience :

Skills List :

Competencies : Knowledge :

Physical Demands :

Benefits Included :

Compensation : Competitive $50,000 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE / Vet / Disability.

Diverse candidates are encouraged to apply. Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.