Senior User Assistance Developer

Job Description

Oracle Health is looking for a motivated writer who is passionate about user assistance and improving the healthcare experience for our customers and their patients. As an Oracle Health user assistance developer, you will design, develop, and maintain enterprise and departmental user assistance materials that will be used by clinicians, system administrators, and other Oracle employees. Your responsibilities will include developing user interface labeling, user help, implementation and configuration documentation, and release text. You also will provide coaching and support to other members of the Oracle Health User Assistance team.

Responsibilities

Responsibilities :

Collaborate closely with key stakeholders, such as other user assistance developers and technical writers, engineering, and product management.

Facilitate discussions with internal teams on the timely delivery of user assistance deliverables.

Mentor others on user assistance and documentation processes, standards, and best practice with the ability to influence at the team level.

Participate in complex, highly visible user assistance development initiatives.

Author, publish, and maintain original content, review the content authored by peers, and help them identify defects early in the documentation cycle.

Evaluate engineering projects and their customer impact to define user assistance materials requirements, facilitate reviews with subject matter experts, and consult with testing partners or other customers.

Identify, analyze, and interpret trends or patterns in complex documentation and recommend the best approach to customer-facing documentation.

Manage the complete user assistance workflow; edit and review various forms of documentation for quality as needed.

Basic Qualifications :

Minimum of 5+ years of user assistance development or relevant experience, including a bachelor's degree in English, Technical Communication, Instructional Design, or another related field.

Strong written and verbal communication skills.

Strong project management skills.

Proven ability to think critically, solve problems, take initiative, and thrive in a fast-paced, continuously evolving environment.

Enthusiastic about information design and knowledgeable about current trends and technologies in the field.

Team player with strong interpersonal skills.

Proficiency with the knowledge management lifecycle for document creation, reviews, and updates.

Experience working across global teams and creating content for a global audience.

Demonstrated usage of industry-standard style and writing guidelines (such as the Microsoft Style Guide).

Working knowledge of XML, HTML, CSS, and other web-based code related to the delivery of written and visual content.

Experience with knowledge base and ticketing systems, such as Confluence and Jira.

Expectations :

Willing to work additional or irregular hours as needed and allowed by local regulations.

Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and customer assets, and take appropriate action to prevent and report any compromises of security within scope of position.

Perform other responsibilities as assigned.

Successful completion of a writing assessment conducted during the interview process.

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from $30.29 to $60.63 per hour; from : $63,000 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee / Spouse / Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.