Senior Policy Lead - Public Sector, Federal Civilian

Business Process SME

BDO is seeking a Business Process SME to support project delivery activities for civilian agencies. This role will provide significant subject matter knowledge in project management across various solution, process improvement, or initiative areas. These areas could also include : operations, compliance activities, finance, information technology; policies and procedures; defining, documenting, and mapping requirements and new processes; identifying gaps in existing processes; and creating guidelines and SOPs. The ideal candidate will have knowledge and experience in the following : overseeing a range of improvement, transformation, or remediation efforts across various organizational units and stakeholders; industry accepted automation tools and techniques to manage and support improvement efforts; Change Management; Strategic Planning; technology transformations and modernization efforts; Organizational Assessments; and Workforce Planning and Innovation. This role will interface with various client contacts on project issues and will provide status updates and reports and briefings to senior clients and the Contracting Officer.

Oversees all project activities, from initial client interaction to final delivery

Ensures strict adherence to project scope, timelines, budgets, and quality standards

Implements effective risk management strategies to guarantee value delivery to clients, including :

Providing regular status updates, briefings, and / or reports

Conducting weekly meetings via Teams

Tracking dates, risks, action items, documents, dependencies, assignments, and metrics in SharePoint, MS Planner, and / or MS To Do

Providing daily, weekly, and monthly status updates, as appropriate, based on stakeholder level / requirements

Managing a stakeholder matrix and document inventory

Managing Responsible, Accountable, Supporting, Consulted, and Informed (RASCI) matrices

Provides thought leadership that shapes our company's direction and solidifies our position as a thought leader in the industry

Conducts regular reviews of project plans and deliverables to ensure that all work meets the highest standards and aligns with project goals

Identifies patterns, trends, and insights through project experiences, and develops and presents strategic solutions / recommendations to improve processes, address potential risks, and enhance client satisfaction

Manages all communication processes with the client, ensuring that their requirements and expectations are clearly understood and met, and delivers quality outputs and maintain open, honest, and proactive lines of communication

Supports the development of short-term and long-term organizational strategies, and participates in strategic planning and ensures operational plans align with organizational goals

Conducts research and analysis on operational effectiveness, processes, stakeholders, and more, leveraging findings to improve operations, enhance service delivery, and inform strategic decision-making

Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO's dynamic public sector client base

Assists with firm practice, solution, and business development initiatives

Supports or leads task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes

Supports clients with key financial and budgetary, information technology, and operational transformation initiatives

Adapts to a changing client environment while meeting client expectations

Manages priorities and works effectively to initiate correspondence and task completion

Supports multiple efforts through flexible multi-task coordination

Provides summary recommendations to team leadership regarding assigned work stream

Applies fundamental industry knowledge and standards to support client reviews, improvements, and / or implementations

Communicates and maintains relationships with key client personnel to ensure shared understanding of business processes, operations, and functions

Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions

Communicates with team management through effective status reporting and demonstrate ownership and accountability for assigned task areas and work products

Establishes professional rapport with clients and other organizations

Evaluates work products for technical accuracy, deliverable quality, and overall value to the client

Attends relevant training, business seminars, and / or conferences to stay current with technical skills that align with client's needs and changes in the industry

Supports recruiting efforts by identifying potential candidates and participating in interviews

Supports business development meetings and / or proposal development process with guidance from Public Sector Practice leadership

Researches industry and market trends and develops relevant presentations and materials in support of potential firm initiatives

Cultivates growth of existing and new business

Other duties as required

May supervise the day-to-day workload of Public Sector direct reports related to client projects, business development, and other activities, including maintaining team productivity and review of work products

Evaluates the performance of any Public Sector direct reports and assist in the development of goals and objectives to enhance professional development

Delivers periodic performance feedback and completes the annual performance evaluation for Public Sector staff as appropriate

Serves as a mentor / career advisor to Public Sector staff as appropriate

Bachelor's degree, required; focus in business, information technology, or organizational assessment, preferred

MBA or Master's in business, information technology, or organizational assessment, preferred

Ten (10) or more years of operational, analysis, intelligence, research, management, information technology, business, accounting, or finance experience, required

Five (5) or more years of experience with project management, preferred

Experience supporting a federal government client, preferred

Ability to obtain and maintain government agency suitability or security clearance, required

Relevant Professional certification, such as PMP, CSM, CAPM, preferred

Proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, required

Advanced proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, preferred

Ability to be on client site and support possible project-related travel

Ability to conduct detailed research and analysis of qualitative and quantitative data

Ability to propose and assess capabilities of alternative solutions to meet program needs

Strong research, analytical, and problem-solving skills

Ability to interact effectively with people at all organizational levels within the client organization and in the firm

Excellent verbal and written communication skills

Ability to work independently and collaborate within a team environment and with a customer service focus

Ability to own work product development and demonstrate initiative and accountability for assigned task areas, effectively coordinating with team members and across various organizations

Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment