Operations Analyst 1

Job Description

Job Description

The Operations Analyst I provides regularly scheduled operational reporting on Customer related activities and is responsible for identifying trends and areas of opportunity to drive revenue through data-driven analysis, workflow analysis, auditing, report development of KPI’s and dashboards for both Custom sales and customer experience teams. The business analyst is relied upon to develop and execute data and analytics strategy, in support of defined business goals. The business analyst is deeply knowledgeable and engaged with the daily end-to-end performance of the teams they support to connect data insights to real-world outcomes. This individual should be technically savvy, with an analytical mindset, while also having the ability to work cross-functionally with several teams and individuals.

Essential Duties and Responsibilities

Analytics Strategy Development & Implementation

• Drive improvement and expansion of analytics resources within the organization
• Ability to solve business questions deriving insights from data and presenting solutions in a logical and convincing way
• Strong knowledge of applicable business segments and curiosity to expand understanding
• Full stack development capabilities to develop both frontend and backend for dashboards and reporting
• Develop reporting to give clarity on both financial and non-financial metrics
• Assist in the analysis and escalation of key issues identified from exception reports and audits of areas such as customer ordering process, customer communication pipelines, workflow efficiencies, expense reductions, revenue growth, etc.

Reporting & Communication

Data-Integrity

Skills and Competencies

Education and Qualifications

Physical / Mental Requirements

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.