General Manager / COO

Since its founding in 1972 by visionary and former Dallas Mayor Robert S. Folsom, Bent Tree Country Club has been a cornerstone of North Dallas’s social and sporting scene. What began as 200 acres of rolling cotton fields and pastureland has transformed into one of the city’s most prestigious destinations, designed by the renowned Golf Course Architect Desmond Muirhead. In 2022, Bent Tree opened a new 68,000 sq. ft. clubhouse with beautiful, well-appointed, new dining, Golf, Fitness, and event spaces. The Tennis facilities were renovated in 2023, and later this year, Bent Tree will begin a one-year complete golf course renovation project with esteemed designer, Beau Welling.

From its inception, Bent Tree Country Club was envisioned as more than just a club—it was designed to be a vibrant hub for families, community leaders, and business executives. Today, that vision is alive and thriving. Our members include Fortune 500 executives, world-class athletes, and civic leaders, including past mayors of Dallas, creating a dynamic and diverse community. At Bent Tree, we’re proud of our legacy—and we’re just as excited about our future.

General Purpose :

Manages all aspects of the Club including its activities and the relationships between the Club, the Board of Directors, members, guests, associates, community, government and industry.

• Administers Club policies and procedures established by the Board of Directors.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Monitors monthly and other financial reports / statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Club’s long-range and annual (business) plans.
• Works with Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include but is not limited to : Assistant General Manager (Clubhouse Manager); Food and Beverage Director; Sales and Marketing Director; Golf Professional; Superintendent; Tennis Professional; Athletic Club Manager; Administrative Assistant.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
• Coordinates and serves as ex-officio member of the Board of Directors and other appropriate Club standing committees.
• Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and / or budgets.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with Club’s procurement purchasing policies and procedures.
• Participates in outside activities that are judged as appropriate and approved by the Board of Directors group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Reports member infractions to the Board of Directors group for necessary action.
• Serves as liaison between all management staff and the Board of Directors.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
• Regular and reliable attendance.

Education / Experience :

Bachelor’s degree (BA); or four to six years related experience and / or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands :

Regularly stands, walks and sits. Occasionally may climb, balance, stoop, kneel, crawl, crouch, taste or smell. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Occasionally works in outdoor weather conditions. Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences :

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

PLEASE NOTE : Employment for this role is with Bent Tree Country Club rather than Troon. Troon’s role is to facilitate the recruitment process on behalf of Bent Tree Country Club only.

#J-18808-Ljbffr